Since the introduction of [Amazon Nova](https://aws.amazon.com/ai/generative-ai/nova/) at AWS re:Invent 2024, various industries have experienced significant improvements in operational efficiency, compliance, and customer satisfaction. Leveraging secure, multimodal AI and customizable solutions, Nova streamlines workflows and provides cost savings across key applications.

In this article, we explore four impactful use cases developed with Nova in [Amazon Bedrock](https://aws.amazon.com/bedrock/), featuring real-world applications and partnerships. These examples serve as inspiration for organizations seeking to adopt AI across different sectors.

**Customer Service**
Traditional chatbots can hinder customer satisfaction with rigid responses. By harnessing AI, organizations can create applications that comprehend natural language and adapt to user needs, transforming support into a strategic advantage. Nova-enabled customer service solutions integrate seamlessly with AWS data, ensuring security and reliability. Highlights include:

– [Infosys](https://aws.amazon.com/blogs/machine-learning/how-infosys-improved-accessibility-for-event-knowledge-using-amazon-nova-pro-amazon-bedrock-and-amazon-elemental-media-services/): Developed an AI assistant that handled up to 230 users per minute during events, enhancing accessibility through real-time transcription and multilingual support.
– [Fortinet](https://aws.amazon.com/solutions/case-studies/fortinet-nova-case-study/): Achieved an 85-fold reduction in costs for its AI support assistant, improving user navigation through extensive documentation.
– Amazon Customer Service customized Nova for accurate issue resolution, achieving significant performance improvements over previous systems.
– At the AWS Summit NYC 2025, an AI assistant powered by Nova assisted 18,000 attendees, answering queries about the event.

**Search Capabilities**
Complicated data searches can slow productivity. AI-driven multimodal search enhances retrieval from diverse data sources, improving decision-making and customer satisfaction. Nova’s efficient capabilities power search applications. Notable implementations include:

– [Siemens](https://www.youtube.com/watch?v=ULuiRddnJLE): Integrated Nova to improve search performance by threefold, leading to faster data retrieval and enhanced productivity.
– The CBRE Global Pulse System transformed property search for thousands of users by replacing outdated systems, yielding faster document processing and substantial cost savings.

**Video Understanding and Analysis**
AI applications for video analysis assist in customer behavior assessment and safety monitoring. Nova’s models enhance analysis across video types while integrating tightly with AWS services. Highlights include:

– [Bitcentral](https://www.amazonnovapartnershowcase.com/partner-stories/caylent): Revolutionized archived content discovery through AI-powered video search.
– [Loka](https://www.amazonnovapartnershowcase.com/partner-stories/loka): Implemented a surveillance solution that improved alert accuracy, effectively doubling video monitoring efficiency.
– [Accenture](https://aws.amazon.com/blogs/machine-learning/accenture-scales-video-analysis-with-amazon-nova-and-amazon-bedrock-agents/): Introduced a tool for generating personalized video content in minutes, vastly improving production timelines.

**Creative Content Generation**
Organizations face challenges in generating high-quality creative content efficiently. Nova addresses these issues with tools for generating professional-grade visuals. Highlights include:

– [Dentsu](https://aws.amazon.com/pt/solutions/case-studies/dentsu-digital-case-study/): Streamlined advertising creation, reducing production time drastically while ensuring brand safety.
– [Quantiphi](https://www.amazonnovapartnershowcase.com/partner-stories/quantiphi): Developed a generative AI service to expedite marketing content creation by 30%.
– The Fragrance Lab showcased personalized asset creation at the Cannes Lions Festival, demonstrating versatile applications across various industries.

**Conclusion**
These four use cases illustrate the transformative potential of Amazon Nova across sectors. As organizations leverage these innovative solutions, they are not only improving efficiency and reducing costs but also enhancing customer satisfaction. For those interested in exploring AI capabilities, resources like the [Amazon Nova user guide](https://docs.aws.amazon.com/nova/latest/userguide/what-is-nova.html) provide a solid starting point.